Health insurer HCF has implemented a series of temporary relief options for members affected by recent flooding in New South Wales’s Hunter and Mid North Coast areas.
The measures include financial concessions and health support services designed to assist members during the recovery phase.
Lorraine Thomas, HCF’s chief operating officer, said the insurer’s aim is to reduce stress for members whose lives have been disrupted.
“Some of our members are facing significant disruption right now, and our priority is to ease that burden,” she said. “Whether it’s helping to relieve financial pressure or providing mental and physical health support, we’re committed to standing by our members through this difficult time.”
Under the relief package, eligible HCF members, including those with RT Health and HCF Life policies, may receive up to three months of premium waivers.
Members can also opt to suspend their private health coverage for up to two years. Suspended policies do not allow claims to be lodged during the inactive period.
HCF has also expanded access to mental health care via its HealthyMinds Check-in service, which offers consultations with registered psychologists through PSYCH2U. This service is available to both adults and adolescents aged 12 to 17, and bookings can be made online or by phone.
In addition, members residing in flood-affected rural or remote areas can book no-cost telehealth GP appointments through GP2U. These consultations are accessible seven days a week and are intended to help members address non-emergency health issues while local medical infrastructure recovers.
“Natural disasters don’t just affect homes and businesses – they take a real emotional toll,” Thomas said. “We encourage members to take up the free mental health support and telehealth services available. Support like this can make a big difference in helping people manage the stress and uncertainty that comes in times like these.”
HCF Pet Insurance has also introduced emergency cover adjustments. Until June 30, pet insurance policies will cover emergency boarding costs and conditions directly resulting from flood exposure, regardless of the plan type.
Policyholders are required to submit claims with their policy details to the pet insurance provider.
“Our thoughts are with all those affected by the floods. We deeply appreciate the efforts of the emergency services, volunteers, and local communities who are stepping up to support one another. It’s a powerful reminder of the resilience and spirit that shines through in times of adversity,” Thomas said.
As of May 30, the Insurance Council of Australia (ICA) reported receiving more than 7,300 claims linked to the recent weather event. Many claims are for property and contents losses, with insurers deploying field staff to manage ongoing assessments and fast-track priority claims.
“We know the clean-up process and road to recovery will be a long one for many. Insurers have already fast tracked some claims, issuing emergency payments and funds for temporary accommodation,” said ICA CEO Andrew Hall.
Insurers have issued emergency payouts and facilitated temporary accommodation arrangements where appropriate. The ICA is advising policyholders to carefully document damage, dispose of unrecoverable soft furnishings, and avoid unauthorised repair work.
The Taree hub, located at the local sports centre, will be open until June 13 to provide ongoing support.
